ordering + Made to Order

Orders are processed in a timely manner. We do not store your information unnecessarily and only use what you provide to process your standard purchase.

Most of our items are made-to-order. Inventory depends on the availability of materials used to make our merchandise. Once purchased, your item(s) will be fabricated within 5 - 8 business days. Following this, you will receive a tracking number within 7 - 14 business days (M-F) when we have shipped your package. Please note: custom orders or altered items may include a longer fulfillment and shipment time.

If you ordered a piece at a physical event, showcase or pop-up and would like to check on the status of your order, contact us. Please write [Receipt # or Purchaser Name, Date: Event Made to Order] in the subject line. Visit our made-to-order page for more details.

shipping

At this time, we offer USPS domestic shipping only. Stay tuned for when international shipping and rates become available.

See more about our shipping and handling policies here.

sizing and adjustments

We aim to accommodate all shapes and sizes. However, if your desired item requires custom adjustment or sizing and you did not indicate that your order needed custom sizing adjustments, please let us know 1-2 days after receiving your transaction confirmation here. Please write [Order #Number: Custom Sizing] in the subject line and provide the measurements for the item you would like custom sized. We will let you know what the production time will be and the total surcharge you can expect. Please note: custom sized items are subject to our ordering process. We may not permit your request if it exceeds what we consider a custom sizing adjustment. If a custom order is what you seek, stay tuned for more details!

rental for STYLING

See our "Style with Us" program for more details about pulling our products for photo shoots or special occasions.

cancellation

You may cancel your order within 24 hours of the transaction date for a complete void of the purchase. If you choose to cancel after 24 hours, your credit card will be refunded the amount of the item(s) purchased minus merchant fees. The refund may take up to 5-7 business days to reflect on your card statement. To cancel your order, contact us here and include the subject line: [Order #: Cancellation] and let us know why. We'd love to hear from you. 

In the event that your order has been processed and shipped, you will have to return the order once it has been delivered to you. You can find details regarding our return policy here.

Return, Exchange, Store Credit

Get step by step instructions for returning, exchanging or receiving store credit for a purchase, here.

Privacy Policy / Terms and Conditions

Our privacy policy can be found here. Our terms and conditions can be found here.

If you have any additional questions, reach out to us at info@eluke.co or contact us.